AI agents & agent harnesses
Our team works with a range of agent harnesses. We design context, tool use, and agent integrations with engineer review and action limits suited to the task.
SOFTWARE & AI FOR BUSINESSES IN INDONESIA
Software house and AI for your business operations.
DEVELOPMENT EXPERIENCE
Service recordings → transcripts → QA evaluationAssessment rubrics, coaching notes, and human review.
We build websites, business applications, and system integrations. From inventory records to AI-assisted conversation evaluation.
Discuss your project DIRECTLY VIA WHATSAPPOr prepare a project brief01 / ABOUT EAST TOWN DIGITAL
A new name.
Years of experience.
East Town Digital is a software house founded by three partners with more than 15 years of IT experience. We help businesses in Indonesia develop websites, business applications, mobile applications, system integrations, and AI solutions. Our team uses AI in development and builds applications of it for business operations.
Every business has its own way of working. We start with your processes, the challenges you face, and the goals you want to achieve, so the software has a clear purpose.
02 / AI IN PRACTICE
Agents, transcription,
and service evaluation.
We use AI in software development and help you apply it to business tasks. From agents to conversation analysis, each workflow starts with clear goals and evaluation criteria.
Explore AI solutionsAI training & adaptation
Data preparation, reference knowledge, and evaluation help adapt AI to your business context. Adaptation methods and training needs follow data readiness, goals, and evaluation results.
Speech-to-text & quality assurance
Turn recordings into transcripts, rubric-based evaluations, and coaching material. Our experience includes reviewer corrections and report exports within this workflow.
Explore our AI QA experience03 / OUR SERVICES
Software that fits
the way you work.
From your online presence to operational processes, we help you choose and build solutions around your needs.
Website development
Company websites, product pages, and CMS websites your team can manage. Designed to explain your business clearly and help potential customers get in touch.
Business applications & custom software
Applications for transactions, inventory, reservations, queues, and financial and project monitoring. Workflows are tailored to your business operations.
Mobile application development
Applications for customers or field teams, including mobile web and PWAs. Platform and feature choices follow your devices, users, and the work involved.
API & system integration
Connect the applications, databases, and services you already use. Integration helps data move between processes so your team can avoid repeated data entry.
04 / DEVELOPMENT EXPERIENCE
What we have
built.
Our experience covers the operational needs below. Share your business context so we can discuss a relevant approach.
Booking calendarSample day
09:0010:0011:0012:00
Staff 01
Hair consultationGuest A · 09:00
Cut & stylingGuest B · 11:00
Staff 02
Hair treatmentGuest C · 10:00
RESERVATIONS & TRANSACTIONS
Salon POS & reservations
Connect bookings, staff roles, checkout, and receipt printing in one service workflow.
Read the case studyProject overviewProject A
BudgetRp 120m
Recorded expensesRp 42m
MaterialsReceipt attached
Site preparationAwaiting review
FIELD TO OFFICE
Financial & project monitoring
Bring budgets, payment milestones, expenses, and receipt records into the same project context.
Read the case studyConversation reviewSample call
TRANSCRIPT EXCERPT
“Could you confirm the delivery address?”
ASSESSMENT
Identity verificationSupporting evidence found in the conversation.
Review statusPending human reviewRubricService quality
AUDIO TO REVIEWABLE EVIDENCE
AI-assisted quality assurance
Turn recordings into transcripts and rubric-based assessments, with evidence and reviewer corrections.
Read the case studyHOW WE WORK
A clear path from brief to handover.
A typical project follows these stages. Deliverables and acceptance criteria are agreed for each engagement.
Discovery
Understand the business process, users, constraints, and the problem to solve.
Output Agreed scope and priorities
Prototype
Map the workflow and review the important screens before full implementation.
Output Flow map and reviewable prototype
Development
Build in increments so the team can review progress against the agreed scope.
Output Working application increments
Testing
Check business rules, integrations, target devices, and acceptance scenarios.
Output Test results and release checklist
Handover
Prepare the release, explain operation, and agree on the boundaries of ongoing support.
Output Handover notes and operating guidance
05 / GETTING STARTED
Before we discuss your project.
- How much does a website or software project cost?
- Cost depends on features, integrations, and project complexity. Share your needs through WhatsApp so we can discuss an estimate based on a clear scope.
- What should I prepare for an initial discussion?
- Describe your business, the problem to solve, who will use the system, and any target timeline. Examples of current workflows or applications are also helpful.
- Can we discuss a project remotely?
- Yes. Initial discussions can start through WhatsApp from anywhere in Indonesia. We will discuss requirements, how to work together, and next steps around your project.
EXPLORE FURTHER
Explore our approach.
Services, development experience, and guides to help you prepare for your project.
Services
Case studies
DISCUSS A PROJECT
Planning something
for your business?
Tell us what you need.
Let’s discuss an approach and the next steps.